Frequently Asked Questions

What documents do we need?

  • Driving license/passport as proof of ID
  • Log Book or Certificate of Entitlement 

Are 3d & 4d plates road legal?

Yes they are as long as they are solid black characters displayed on the correct reflectives, with correct spacing and font and display the supplier name & postcode along with the current British standard number you are compliant 

Fitting options 

We offer plate holders & superpads for an additional cost, if you drill your 3d & 4d plates your lifetime warranty is void.

Warranty 

We use only the highest quality materials that adhere to the British Standards our lifetime warranty covers you against the digits falling off, this does not cover you for damage caused by accidents or misuse of the plate 

When will my plates arrive? 

We aim to have your plates dispatched within 2-3 days from ordering 

Delivery options available at checkout 

  • Special Delivery £8.99
  • Tracked 24 £6.99
  • Tracked 48 £5.99
  • Same day collection in person 

Delivery timescales section 

  1. Standard Delivery 2-4 Working Days – Tracked
  2. Express Delivery (order Before 12pm)  This does NOT include Bank Holidays 
  3. Same day collection from our showroom in Chorley 

Please note: if the wrong delivery address and postcode are entered we will try to contact you by all methods possible, if we are unsuccessful we will wait until you contact us. We use the postcode system, so the digits need to be entered carefully.

My Prestige Plates cannot guarantee delivery timescales and cannot be held responsible for postal delays with any of the carriers we use, or any other failures that are beyond our control.

My Prestige Plates will not be held liable if the wrong postage method is selected. 

We will not be held liable if a UK delivery method is chosen and a non-UK address is entered. 

Lost items are not deemed lost by couriers until 14 days after posting. My Prestige Plates are not liable to refund or cancel the transaction once goods have been made and dispatched. 

We will not be held liable for loss nor will we replace any orders that are lost or missing. We will provide tracking details and the rest is up to you to follow through.

We cannot replace or refund lost or stolen goods in transit without a full postal investigation. We may also not refund or replace goods until the postal insurance pays out.

Our courier will attempt to deliver your item twice. If you are not available on both of these occasions, they will destroy the goods.

My Prestige Plates will not replace any items destroyed by the courier and will instead require you to purchase a brand new product.

Return/Exchange Policy

Please ensure you check all details as once you have submitted your details the number plate will be made exactly as you have specified. Please double check before submitting your order.

As each number plate is personalised, they are non-refundable. If you change your mind or wish to cancel your order, you may do so as long as you do so within 15 minutes of submitting your order

If you believe your product is faulty or has an issue, please contact us. We will be more then happy to help resolve any issues.

Returns can only be made if the goods are damaged or have been made incorrectly. We will rectify the issue and get them returned to you ASAP.